At Florence Home Care, we value your feedback. You can submit a complaint, give a compliment, or suggest an opportunity for improvement.

Feedback may include:

• Compliments: These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
• Opportunity for improvement: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
• Complaints: We want to know when you’re not happy about an experience you’ve had with Florence Home Care.  A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.